Last updated: October 7, 2026
Thank you for shopping with Grama. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Except as otherwise stated on our website, orders are processed on business days (Monday–Friday, excluding holidays).
Orders placed after noon or on weekends and holidays may begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Available shipping methods and delivery estimates are shown at checkout. Estimates begin once your order ships and may be affected by carrier delays, weather, and other events outside our control.
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
We currently ship to Colombia.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
If your order is lost, damaged, or delayed, contact us at servicio.cliente@grama.com.co and we will help you work with the carrier.
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Contact our team at servicio.cliente@grama.com.co.
